Agreements and products
A product is something a customer is supported on. An agreement records the support a customer has bought for a product.
What you can do
- Keep a list of products.
- Record an agreement against a customer and a product.
- Read Agreements as a tab of Support, beside Tickets.
Limits
- This page describes the plan. The screens may differ at release, and the fields on an agreement are not fixed yet.
- Not shown to clients.